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Technology Questions and Support

Get Help

Request assistance from our Service Desk or peruse our tools and resources to find the help you need.

Contact Service Desk

Phone Support

Contact us over the phone for assistance

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

Chat Portal

Start a live chat with an OIT team member for assistance

8 a.m. to 7 p.m., Monday - Thursday
8 a.m. to 5 p.m., Friday
Noon to 5 p.m., Saturday

Email

Enter a ticket for assistance

admissions@ch.university

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

Campus Email Lists

Do you have a message you want to get out to a wide audience? Our Campus Email Lists will help you navigate which option is the best one for you to ensure your message gets out to exactly the individuals, groups, or campuses who need it.

Wireless Connectivity

As a member of the university community, you have access to internal and external resources for securely connecting to the university network. OIT supports both wi-fi and cellular coverage on campus. Learn more about supported devices here.

Technology Training

Office of Information Technology offers several pathways for learning more about the technology software and programs that we offer. Sign up for training sessions to learn more about using Sitefinity, AV equipment, and Microsoft Office.

Support Tools

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Multi-Factor Authentication (MFA) with Duo

Audience: Faculty, Researchers, Staff, Students

Cost:Free

See full details

Staff, faculty, and students are required to enroll a device in Duo Security for multi-factor authentication to help strengthen security by providing two proofs of your identity.

Phishing Emails

Audience: Faculty, Staff, Students

Cost:Free

See full details

Phishing originally described email attacks that would steal your online username and password. Report a phishing attempt for campus security and compliance to review and assess.

Remote Access VPN

Audience: Faculty, Researchers, Staff, Students

Cost:Free

See full details

When connecting from off-campus, OIT offers several remote options based on your needs. Please note that you will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.

Remote Desktop and Thin Clients

Audience: Faculty, Staff

Cost: Paid subscription for Thin Clients

See full details

Remote desktop allows access to university resources, including your regular work desktop, shared internal files, and folders by using the full downloadable VMware Horizon Client or the Horizon web client through your preferred browser. Thin Clients receive hosted desktop and application computing systems for paid subscribers at the university.

Single Sign On (SSO)

Audience: Faculty, Staff, Students

Cost: Free

Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.

University Systems Account Access

Audience: Faculty, Staff

Cost: Free

OIT manages access to email, Active Directory, VPN and certain library entitlements as well as the information that is sent to badging and parking. Access to HCM, Finance, Peoplesoft and CU-SIS is managed by University Information Systems at the CU System Office. Submit a ticket for help accessing these university systems.